The delivery of products purchased on the Rivintagekilo website takes place within 7-14 working days from the date of order confirmation.
During periods of high demand, such as Christmas holidays, sales, drops or periods of high demand, delivery times may be longer.
Shipping costs
Shipping costs vary based on the weight of the Box. You can consult them by checking out with the desired product.
Made
For wholesale purchases, returns will only be accepted in the event of obvious mistake by Rivintagekilo. Returns are not accepted for reasons subjective , such as "I don't like an item" or "there are some defects" since some of these may be part of the signs of aging being second-hand garments.
If a mistake has been made by Rivintagekilo:
- Contact customer service via chat on the site or on our instagram page @rivintageklilo within 24 hours from receipt of the order.
- Please indicate the order number and attach photos and evidence of the error.
Return shipping costs are the responsibility of the buyer. The return must be scheduled within 14 days from the date of delivery of the package or from the date of acceptance of the return. The returned products remain under the responsibility of the buyer until they are received by Revintagekilo .
Returnable items purchased on the Rivintagekilo website can be returned within 14 days of receipt.
To make a return, you must contact customer service within the 14-day deadline.
Return Policy
Products must be returned in their original packaging, with all tags and labels still attached.
Return costs
Return costs are the responsibility of the buyer.
Return Exceptions
Some types of items/orders cannot be returned, such as sale items, physical and video call purchases, custom orders, orders involving washing of clothes, b/c grade items, mixed grade items, items sold by the kilo [This is because their appeal is based on the element of surprise and randomness of product selection] and wholesale deals.
Please contact us if you have any questions or concerns about your specific item/order.
Refunds
A careful check will be made on the number of returned items. A refund will be issued in the form of discount coupon for use on the website, net of shipping costs .
The return and refund process can take up to 14 business days from receipt of the goods. Any discrepancies in terms of weight, style or quality of the goods must be communicated within 24 hours of signing for delivery to be considered valid.
Since these are second-hand clothes, it is not possible to know if the product has been used by the buyers. For this reason, in no case will a refund be issued in cash. The refund will always be in the form of a discount voucher to be spent on the website.
How we rate our articles
Our team takes great care and experience in appraising vintage items. We strive to ensure the most accurate grading possible for each order. However, given the unique nature of each vintage item, there may be a 10-15% tolerance in the appraisal.
GRADE A
Items in this category are distinguished by their excellent overall condition: no obvious stains, visible tears, or compromising defects. Each piece is carefully selected by our team, with a keen eye for quality and minimal wear.
That said, we're still talking about vintage and second-hand: small imperfections such as light discoloration, micro signs of use, or barely-used details can be part of the unique character of each item included in our boxes.
GRADE B
Grade B pieces maintain good fit and overall quality, but show more obvious signs of wear: discoloration, small stains on the fabric, or light unstitching may be present.
They are offered at a more accessible price precisely because they may require a little more attention than a simple wash.
These boxes are perfect for those who love to give new life to garments: with a little care, many items can return to their original splendor.
GRADE C
Grade C items have obvious defects such as prominent stains, holes, or other signs of wear that are difficult to fix. These items typically fall outside our standard selection, but may occasionally be placed in Grade B/C boxes, depending on the category.
It is important to consider that the boundary between Grade B and C can vary: for example, jackets tend to show more signs of aging than t-shirts or sweatshirts, even though they fall within the same rating level.