Shipping & Return Policy

The delivery of products purchased on the Rivintagekilo website takes place within 7-14 working days from the date of order confirmation.

During periods of high demand, such as Christmas holidays, sales, drops or periods of high demand, delivery times may be longer.

Shipping costs

Shipping costs vary based on the weight of the Box. You can consult them by checking out with the desired product.

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For wholesale purchases, returns will only be accepted in the event of obvious mistake by Rivintagekilo. Returns are not accepted for reasons subjective , such as "I don't like an item" or "there are some defects" since some of these may be part of the signs of aging being second-hand garments.

If a mistake has been made by Rivintagekilo:

• Contact customer service via chat on the site or on our instagram page @rivintageklilo within 24 hours from receipt of the order.
• Please indicate the order number and attach photos and evidence of the error.

Return shipping costs are the responsibility of the buyer. The return must be scheduled within 14 days from the date of delivery of the package or from the date of acceptance of the return. The returned products remain under the responsibility of the buyer until they are received by Revintagekilo .

Returnable items purchased on the Rivintagekilo website can be returned within 14 days of receipt.

To make a return, you must contact customer service within the 14-day deadline.

Return Policy

Products must be returned in their original packaging, with all tags and labels still attached.

Return costs

Return costs are the responsibility of the buyer.

Return Exceptions

Some types of items/orders cannot be returned, such as sale items, physical and video call purchases, custom orders, orders involving washing of clothes, b/c grade items, mixed grade items, items sold by the kilo [This is because their appeal is based on the element of surprise and randomness of product selection] and wholesale deals.

Please contact us if you have any questions or concerns about your specific item/order.

Refunds

A careful check will be made on the number of returned items. A refund will be issued in the form of discount coupon for use on the website, net of shipping costs .

The return and refund process can take up to 14 business days from receipt of the goods. Any discrepancies in terms of weight, style or quality of the goods must be communicated within 24 hours of signing for delivery to be considered valid.

Since these are second-hand clothes, it is not possible to know if the product has been used by the buyers. For this reason, in no case will a refund be issued in cash. The refund will always be in the form of a discount voucher to be spent on the website.