1. Refund CONDITIONS.
PLEASE REMEMBER THAT ONCE YOU HAVE PLACED YOUR ORDER YOU WILL THEREFORE ACCEPT OUR REFUND POLICY.
For wholesale purchases, returns will be accepted only in case of obvious error by Rivintagekilo. Returns are not accepted for subjective reasons, such as "I don't like an item" or "there are defects" since some of these may be part of the signs of time being second hand garments.
If a mistake has been made by Rivintagekilo:
- Contact customer service via chat on the site or on our instagram page @rivintageklilo within 24 hours from receipt of the order.
- Please indicate the order number and attach photos and evidence of the error.
Return shipping costs are the buyer's responsibility. The return must be scheduled within 14 days from the date of delivery of the package or from the date of acceptance of the return. Returned products remain the buyer's responsibility until they are received by Rivintagekilo .
A careful check will be made on the number of returned items. A refund will be issued in the form of a discount voucher to be used on the website, net of shipping costs .
The return and refund process can take up to 14 business days from receipt of the merchandise. Any discrepancies in weight, style or quality of the merchandise must be reported within 24 hours of signing for the delivery to be considered valid.
Since these are second-hand clothes, it is not possible to know if the product has been used by buyers. For this reason, in no case will a refund be issued in cash. The refund will always be in the form of a discount voucher to spend on the website.
2. EXCEPTIONS/Non-returnable ITEMS
Some types of items/orders cannot be returned, such as sale items, physical and video call purchases, custom orders, orders involving washing of clothes, b/c grade items, mixed grade items, items sold by the kilo [This is because their appeal is based on the element of surprise and randomness of product selection] and wholesale deals.
Please contact us if you have any questions or concerns about your specific item/order.
3. REFUND IN CASE OF DAMAGES AND PROBLEMS RELATED TO YOUR ORDER.
Upon receipt of YOUR ORDER, please contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and remedy it PROMPTLY.
STARTING FROM THE 15TH DAY FOLLOWING THE DATE YOU RECEIVED the item/order, you will not be eligible TO OBTAIN a refund.
Please note that our bag/package/ballot may contain “grade B” items, [WHICH MAY BE DAMAGED] due to human checking errors that may occur during product selection.
4. RETURNS AND REFUNDS.
We will notify you once we have received and inspected your return and let you know whether or not your refund has been approved ACCORDING TO OUR REFUND POLICY. If approved, you will automatically be refunded to your original method of payment. Please note that it may take a few business days for your bank or credit card company to process and post your refund.
How we rate our articles
Our team takes great care and experience in appraising vintage items. We strive to ensure the most accurate grading possible for each order. However, given the unique nature of each vintage item, there may be a 10-15% tolerance in the appraisal.
GRADE A
Items in this category are distinguished by their excellent overall condition: no obvious stains, visible tears, or compromising defects. Each piece is carefully selected by our team, with a keen eye for quality and minimal wear.
That said, we're still talking about vintage and second-hand: small imperfections such as light discoloration, micro signs of use, or barely-used details can be part of the unique character of each item included in our boxes.
GRADE B
Grade B pieces maintain good fit and overall quality, but show more obvious signs of wear: discoloration, small stains on the fabric, or light unstitching may be present.
They are offered at a more accessible price precisely because they may require a little more attention than a simple wash.
These boxes are perfect for those who love to give new life to garments: with a little care, many items can return to their original splendor.
GRADE C
Grade C items have obvious defects such as prominent stains, holes, or other signs of wear that are difficult to fix. These items typically fall outside our standard selection, but may occasionally be placed in Grade B/C boxes, depending on the category.
It is important to consider that the boundary between Grade B and C can vary: for example, jackets tend to show more signs of aging than t-shirts or sweatshirts, even though they fall within the same rating level.