1. Refund CONDITIONS.
PLEASE REMEMBER THAT ONCE YOU HAVE PLACED YOUR ORDER YOU WILL THEREFORE ACCEPT OUR REFUND POLICY.
For wholesale purchases, returns will only be accepted in the event of an obvious error on Rivintagekilo's part. Returns are not accepted for subjective reasons, such as "I don't like the item" or "there are defects," as some of these may be signs of aging due to secondhand items.
Rivintagekilo boxes contain randomly selected items.
It is not possible to choose specific models, brands or items.
The boxes are prepared to order and, pursuant to art. 59 of Legislative Decree 206/2005, are not subject to the right of withdrawal.
Resale value is not guaranteed and depends on market conditions.
If an error has been made by Rivintagekilo:
- Contact customer support via chat on the website or on our Instagram page @rivintageklilo within 24 hours . from receipt of the order.
- Please indicate the order number and attach photos and evidence of the error.
Return shipping costs are the responsibility of the buyer. The return must be scheduled within 14 days of the package delivery date or the date the return is accepted. Returned products remain the buyer's responsibility until received by Rivintagekilo .
A thorough check of the number of returned items will be carried out. A refund will be issued in the form of a discount voucher to be used on the website, net of shipping costs .
The return and refund process can take up to 14 business days from receipt of the merchandise. Any discrepancies in weight, style, or quality must be reported within 24 hours of signing for delivery to be considered valid.
Since these are secondhand items, there's no way to know if the product has been used by the buyer. Therefore, under no circumstances will a cash refund be issued. Refunds will always be in the form of a discount coupon to be used on the website.
2. EXCEPTIONS/Non-returnable ITEMS
Certain types of items/orders cannot be returned, such as discounted items, in-person and video call purchases, custom orders, orders involving laundry, grade B/C items, mixed grade items, items sold by the pound [This is because their appeal is based on the element of surprise and randomness of product selection], and wholesale deals.
Please contact us if you have any questions or concerns about your specific item/order.
3. REFUND IN CASE OF DAMAGES AND PROBLEMS RELATED TO YOUR ORDER.
Upon receipt of YOUR ORDER, please contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the problem and remedy it PROMPTLY.
FROM THE 15TH DAY FOLLOWING THE DATE YOU RECEIVED the item/order, you will not be eligible for a refund.
Please note that our bag/package/ballot may contain “Grade B” items, [WHICH MAY BE DAMAGED] due to human control errors that may occur during product selection.
4. RETURNS AND REFUNDS.
We'll notify you once we've received and inspected your return and let you know whether or not your refund has been approved ACCORDING TO OUR REFUND POLICY. If approved, you'll be automatically refunded to your original payment method. Please note that it may take a few business days for your bank or credit card company to process and post the refund.
How we rate our articles
Our team takes great care and experience in appraising vintage items. We strive to ensure the most accurate grading possible for each order. However, given the unique nature of each vintage item, there may be a 10-15% tolerance in the appraisal.
GRADE A
Items in this category are distinguished by their excellent overall condition: no obvious stains, visible tears, or compromising defects. Each piece is carefully selected by our team, with a keen eye for quality and minimal wear.
That said, we're still talking about vintage and second-hand: small imperfections such as light discoloration, micro signs of use, or barely-used details can be part of the unique character of each item included in our boxes.
GRADE B
Grade B pieces maintain good fit and overall quality, but show more obvious signs of wear: discoloration, small stains on the fabric, or light unstitching may be present.
They are offered at a more accessible price precisely because they may require a little more attention than a simple wash.
These boxes are perfect for those who love to give new life to garments: with a little care, many items can return to their original splendor.
GRADE C
Grade C items have obvious defects such as prominent stains, holes, or other signs of wear that are difficult to fix. These items typically fall outside our standard selection, but may occasionally be placed in Grade B/C boxes, depending on the category.
It is important to consider that the boundary between Grade B and C can vary: for example, jackets tend to show more signs of aging than t-shirts or sweatshirts, even though they fall within the same rating level.