1. REFUND CONDITIONS.

REMEMBER THAT ONCE YOU HAVE PLACED YOUR ORDER, YOU ACCEPT OUR REFUND CONDITIONS.

For wholesale purchases, returns will be accepted only in the event of an obvious error on Rivintagekilo’s part. Returns will not be accepted for subjective reasons, such as “I don’t like an item” or “there are defects,” since some of these may be signs of age, as the garments are second-hand.

Rivintagekilo boxes contain randomly selected garments.
It is not possible to choose specific models, brands, or garments.
The boxes are prepared to order and, pursuant to Article 59 of Legislative Decree 206/2005, are not subject to the right of withdrawal.
Resale value is not guaranteed and depends on market conditions.

If an error was made by Rivintagekilo:

• Contact customer support via the chat on the website or on our Instagram page @rivintageklilo no later than 24 hours after receiving the order.
• Provide the order number and attach photos and evidence of the error.

Return shipping costs are the buyer’s responsibility. The return must be arranged within 14 days of the parcel’s delivery date or the date on which the return was approved. Returned products remain the buyer’s responsibility until they are received by Rivintagekilo.

The number of returned items will be carefully checked. A refund will be issued in the form of a discount voucher to be used on the website, excluding shipping costs.

The return and refund process may take up to 14 business days from receipt of the goods. Any discrepancies in the weight, style, or quality of the goods must be reported within 24 hours of signing for delivery to be considered valid.

Since these are second-hand clothes, it is not possible to know whether the product has been used by buyers. For this reason, no cash refund will be issued under any circumstances. Refunds will always be issued in the form of a discount voucher to be spent on the website. 

2. EXCEPTIONS/NON-RETURNABLE ITEMS

Some types of items/orders cannot be returned, such as discounted items, in-person and video-call purchases, customized orders, orders involving garment washing, grade B/C items, mixed-grade items, items sold by the kilo [This is because their appeal is based on the element of surprise and the random selection of products], and wholesale deals. 

We invite you to contact us if you have any questions or concerns about your specific item/order. 

3. REFUNDS IN THE EVENT OF DAMAGE AND PROBLEMS RELATED TO YOUR ORDER.

Upon receiving YOUR ORDER, contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and resolve it PROMPTLY. 

STARTING ON THE 15TH DAY AFTER THE DATE ON WHICH YOU RECEIVED the item/order, you will no longer be eligible TO RECEIVE a refund.

Please note that our sack/package/bale may contain “grade B” items, [WHICH COULD BE DAMAGED] due to human inspection errors that may occur during product selection. 

4. RETURNS AND REFUNDS.

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not BASED ON OUR REFUND CONDITIONS. If approved, you will be refunded automatically using your original payment method. Remember that it may take several business days for your bank or credit card company to process and post the refund.