Terms of Service

Terms of Service

OVERVIEW This website is operated by Rivintage EU under the name Rivintage Kilo Europe. Throughout the site, the terms “we,” “us” and “our” refer to Rivintage Kilo and Rivintage EU. Rivintage EU offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional ones and policies referenced here and /o available via hyperlinks. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the Website or use the Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which we add to the current store shall be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products and services.

SHIPPING

We reserve the right to use shipping partners of our choice and to impose our own shipping costs. Some countries may impose import duties and taxes, which may vary from country to country, so we take no responsibility to cover these costs, which are not included in the original shipping costs. These additional costs must be borne entirely by you (the buyer). If you return any of our packages/deals by the kilo, we will deduct €25 for each box we shipped to you, as we calculate the cost for shipping, boxes, tape and labor costs. This means that if you reach €500 but return your order, our free shipping service no longer applies as you have returned your order.

Once items have been dispatched, we take no responsibility for missing/damaged items. Please make sure that when you sign for your delivery, you receive the correct amount of kilos/packages that you ordered. If you sign for an incorrect number, we assume no responsibility.

All orders may take up to 10 business days (excluding weekends and public holidays) to process. Once the items have been processed, they pass into the hands of our shipping partners and you will receive a tracking number via email.

OUR PACKAGES/BAGS/BALES We sell in packages, bags and bales. Packages are usually sold per piece, the product description will indicate how many items it contains. The bags are usually sold by the kilo and weigh about 25 kilos. The bales are sold by the kilo and weigh approximately 45 kilos. Any quantities stated in the product descriptions are only a rough estimate and not what you are guaranteed to receive. Brands, colors, era and type of clothing mentioned in the product description are only a representation of the items you may receive, but we do not guarantee that you will receive them. For example, in our brand mix you may receive brands such as Ralph Lauren, Tommy Hilfiger, The North Face, Adidas, Nike, Champion, Levi's, Puma, Timberland, Lee, Carhartt, Lee, Wrangler, Fila and many more. However, you may also receive other brands that we deem appropriate for this blend. Additionally, this mix should contain a good amount of different brands and types of clothing (shirts, sweaters, hoodies, pants, jackets, T-shirts, polos, etc.), but you may receive a majority of some brands or a majority of some types of clothing.

REFUND POLICY To be eligible for a refund, your item/order must be in the same condition you received it, you must not exchange items, and we must receive all items we sent you. You have 14 days to return the item/order you purchased if you don't like the items you received or simply because you changed your mind. The shipping costs to return your order to our warehouse are your responsibility and we will also deduct €25 for each box we shipped to you from your refund. If you ship the item/order 14 days after receiving it, you will not be eligible for a refund.

To initiate a return, you can contact us at info@rivintagekilo.com. If your return is accepted, we will send you a returns address, as well as instructions on how and where to ship your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at info@ri vintagekilo.com .

Damages and Problems Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the problem and resolve it. Please note that our bag/package/bales may contain 10% grade B items due to human inspection errors that may occur during product selection. If you receive a bag/package/bale that contains more than 10% grade B items, you may be entitled to a refund, otherwise not.

Exceptions/Non-Refundable Items Certain types of items/orders cannot be returned, such as sale items, physical and video hand picks, custom orders, orders requiring clothes washing, grade b/c items, mixed grade items , items sold by the kilo and offered in quantities. Please contact us if you have any questions or concerns regarding your specific item/order.

Refunds We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method. Please note that it may take a few business days for your bank or credit card company to process and post your refund.

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow us to any of your minor employees from using this site. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transmitted unencrypted and involve (a) transmissions over various networks and (b) modifications to conform and adapt to technical requirements of networks or connecting devices. Credit card information is always encrypted when transferred over networks. You agree not to reproduce, duplicate, copy, sell, resell or in any way exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without our express written permission. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete or timely sources of information. Any reliance on material on this site is at your own risk. This site may contain some historical information. Historical information, by its nature, is not current and is provided for reference purposes only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - CHANGES TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice at any time. We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES Some products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy. We have made every effort to display as accurately as possible the colors, images and descriptions of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit quantities of any products or services we offer. All product descriptions or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any orders you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail address and/or telephone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers, resellers or distributors.

You agree to provide current, complete, and accurate purchasing and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For further details, please see our Returns Policy.

SECTION 7 - OPTIONAL TOOLS We may make available to you third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to the use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall be subject to these Terms of Service.

SECTION 8 - THIRD PARTY LINKS Certain content, products and services available through our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any responsibility or liability for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before engaging in any transactions. Disputes arising out of or relating to such transactions are between you and the third-party provider, and not with us.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER If, at our request, you send certain specific proposals (for example through contests) or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us . We are and will not be obligated (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates intellectual property of any party or these Terms of Service. You agree to write comments that do not violate the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or mislead us or third-parties with respect to comments you submit. You are solely responsible for the comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). . We are under no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except to the extent required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - USE OF COOKIES You agree that we may use cookies to track access to our site.

SECTION 13 - PROHIBITED USES In addition to other restrictions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to ask others to perform or participate in illegal acts; (c) to violate any international, federal, provincial or state, or local regulations, rules, laws; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) for spam, phishing, drugs, pornography, obscenity or illegal content; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for any violation of the prohibited uses.

SECTION 14 - WARRANTY We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice. You expressly agree that your use of, or inability to use, the Service is at your own risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, express or implied, including all implied warranties or conditions of merchantability, merchantability for a particular purpose, durability, title and non-infringement. In no event shall Rivintage EU, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, services or licensors be liable for any direct, indirect, incidental, punitive, special or consequential injury, loss, claim or damage. of any kind, including, without limitation, lost profits, lost revenue, lost savings, data, replacement costs or the like, in any way arising out of (i) the use of or inability to use the service; (ii) any errors or omissions in any content; (iii) any illegal content or unauthorized access or use by you; (iv) any content submitted by you or any third party to the Service; (v) any breach of security transmitted to the Service; or (vi) any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the service or any content (or products) posted, transmitted or otherwise made available via the service, even if it has been advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 - INDEMNIFICATION You agree to indemnify, defend and hold RivintGE EU and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they refer to, or your violation of any law or the rights of a third party.

SECTION 16 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service , such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION The obligations and liabilities of the parties that arose prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination. included; and/or accordingly we may deny you access to our Services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any agreements, communications and proposals prior or contemporaneous, whether oral or written, between you and us (including, without limitation, prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW These Terms of Service and any separate agreements with us will be governed by and construed in accordance with the laws of Italy. SECTION 20 - CHANGES TO THE TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically to see if any changes have been made. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION Questions about the Terms of Service should be directed to us at info@rivintagekilo.com